1. General Information
1.1. This International Shipping Policy outlines important details regarding shipping methods, estimated delivery times, customs and duties, and other essential information for orders shipped outside of the United Kingdom. By placing an order with us, you agree to the terms outlined below.
2. Shipping Destinations
2.1. We currently ship worldwide except Austria, Italy, North Korea, Iran, Syria, Sudan, Cuba, Afghanistan, Yemen.
2.2. If you are unsure whether we ship to your location, please contact our customer service before placing your order.
3. Order Processing and Handling
3.1. All orders are processed within 2 business days. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been processed, you will receive a confirmation email/message with tracking details.
3.2. From the moment the parcel is handed over to the delivery service, the right of ownership and the responsibility for goods reception are assigned to the customer.
4. Shipping Methods and Carriers
4.1. There is an affordable service by Royal Mail UK, but it has no practical way to get the shipment insured. We can ship items below £300 at customer’s risk with that service.
4.2. For items over £300 we recommend express courier services (e.g., DHL, FedEx, UPS).
4.3. The carrier and shipping method will be determined based on your destination and the size and weight of your order. Shipping charges are calculated at checkout and are based on the shipping destination and selected shipping method.
4.4. It is obligatory to declare full goods cost and include an invoice for customs.
5. Estimated Delivery Times
5.1. Delivery times vary depending on the destination and shipping method, we will provide that information from carriers.
5.2. Please note that these are estimated delivery times. Delays may occur due to customs processing, local postal services, or unforeseen circumstances.
6. Customs, Duties, and Taxes
6.1. International shipments may be subject to customs clearance, import duties, taxes, and fees imposed by the destination country. These charges and customs clearance process are the responsibility of the customer and are not included in the purchase price or shipping costs.
6.2. We recommend contacting your local customs office for further information regarding potential charges before placing your order.
6.3. In the event that additional charges are required upon delivery, please note that we cannot assist with the collection of these fees.
7. Order Tracking
7.1. Once your order is dispatched, you will receive an email/message with tracking information where available.
7.2. Customers can track their shipments via the carrier’s website using the provided tracking number.
7.3. If you have any questions or concerns about your shipment, please contact our customer service team with your order details.
8. Damaged or Lost Shipments
8.1. We pack items to exclude any unintentional damage during conscientious delivery.
8.2. Please inspect your package upon delivery. If you receive a damaged item, document the condition of the package and contact us immediately so that we can address the issue.
8.3. We are not responsible for lost or stolen packages once they have been delivered to the address provided. In cases of lost shipments, please contact the carrier directly to file a claim.
8.4. If you believe your shipment is delayed or lost, please contact our customer service immediately so we can assist in resolving the issue.
9. Returns and Exchanges for International Orders
9.1. Managing returns from outside the UK might be more complex and costly due to cross-border logistics and reverse customs procedures. Customers are responsible for any return shipping costs unless the item is defective or an error was made on our part.
9.2. For any returns or exchanges, please contact our customer service team to obtain a return authorization and further instructions.
10. Policy Updates
10.1. This International Shipping Policy may be updated periodically. We encourage you to review this policy before placing your order to ensure you are aware of any changes.
10.2. The latest version of this policy is available on our website.
